Refund Policy

Deposits are converted to coins (100 coins = $1.00 USD) at the time of payment and credited to your MM2 Empire balance. Because coins are usable immediately, deposits are generally non-refundable once credited. If you deposited by mistake and have not spent the balance, contact support promptly — we will review refund requests for unused balances case by case.

Purchases of virtual items are final once the item has been delivered to your Roblox account by our bots. Please review the item, price, and any applicable fees before confirming a purchase.

If a purchase completes but the item is not delivered — for example, because a bot was offline, the trade failed, or the item was unavailable — you are entitled to either redelivery of the item or a full credit of the purchase price back to your coin balance. Contact support with your order details and we will resolve it as quickly as possible.

Duplicate charges, incorrect amounts, and other payment processing errors will be refunded in full to your original payment method once verified with our payment processor.

Please contact us before initiating a chargeback — most issues can be resolved faster through support. Chargebacks filed on legitimate, delivered transactions are treated as payment fraud: the associated account may be suspended and any balance or items obtained through the disputed payment may be reversed.

Cashout requests can be cancelled while they are still pending, returning the full amount to your balance. Once a cashout has been processed and paid out, it cannot be reversed. The 5% cashout fee is non-refundable for completed cashouts.

Open a ticket in our Discord server at discord.gg/mm2empire with your account username, the transaction date and amount, and a short description of the issue. We aim to respond to all refund requests within 48 hours.